All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a second notification with tracking as soon as your order ships.
Shipping Rates And Free Delivery
Shipping charges for your order are calculated and displayed at checkout. Shipping is free on all United States orders over $75. Orders under $75 are charged a flat rate shown at checkout before you pay.
Delivery Times
Standard delivery within the United States takes 5 to 10 business days from dispatch. Delivery times are estimates and can be affected by carrier delays, weather and peak periods such as public holidays.
Multiple Packages
Larger orders are sometimes packed and dispatched separately so that nothing is held back waiting on a single item. If your order arrives in more than one parcel, the remaining items usually follow within 1 to 2 business days.
Tracking Your Order
A tracking number is emailed to you as soon as your parcel leaves our warehouse. Tracking can take up to 48 hours to show its first scan. If your tracking has not updated after that, email us at support@alcovehomeco.com with your order number and we will chase it for you.
Incorrect Or Incomplete Addresses
Please double check your shipping address at checkout. If you spot a mistake, email support@alcovehomeco.com straight away with your name and order number and we will do everything we can to correct it before the parcel is dispatched. Once a parcel has left the warehouse the address can no longer be changed.
Damaged Or Missing Items
If your order arrives damaged or something is missing, contact us at support@alcovehomeco.com with your order number and a photo and we will replace or refund the item. Please get in touch within 30 days of delivery.
